Lightyear Calling Card
Frequently Asked Questions

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  1. Where can we use our calling card(s) from?
  2. How do we activate our new calling card(s)?
  3. What is the difference between a Lightyear Card and an Ultima Card?
  4. How do we use our Lightyear calling card(s)?
  5. How do we use our Ultima card(s) to make a call from another country?
  6. Where can we get a list of Ultima Card international access numbers?
  7. How can voice or fax messages be sent to or retrieved from one of our Ultima card(s)?
  8. Can I make multiple calls without hanging up after each call?
  9. What should we do if we are having trouble using our calling card(s)?
  10. Is there a limit to the number of calls we can make using a calling card?

    Click here for additional information about Lightyear Calling card products, benefits and features.

Where can we use our calling card(s) from?

Your calling card will work from any phone, any where at any time. [Back to Calling Card FAQ Table of Contents]

How do we activate our new calling card(s)?

When you receive your calling card follow the instructions to activate it. Call the toll free number provided on your calling card carrier. You will be prompted to enter the calling card number (this is on the front of the card) and your social security number (this is a security feature to ensure that the correct person is activating the card), then the system will let you choose your own 4-digit PIN number. This is a secret number that you will need to enter when you use your card. Your PIN number does not appear on your card for security purposes. Since you choose your own 4-digit PIN number, make sure to choose a number that is easily remembered. Many people try to keep the same PIN number for various service (your bank card, etc.)

After activating your calling card, you will never be asked to provide your social security number again. It is used only for during the card activation process. [Back to Calling Card FAQ Table of Contents]

What is the difference between a Lightyear Calling Card and an Ultima Calling Card?

Both Lightyear card products function in essentially the same manner for making calling card calls (make calling card calls by dialing an 800# then follow system instructions). With the Ultima Calling Card, calls can be terminated in the U.S. and worldwide and originated from over 50 countries worldwide. The Ultima Card also comes standard with access to enhanced features including voice mail, fax mail, broadcast voice mail, broadcast fax mail, speed dialing, conference calling (maximum of 4 parties) and information services (weather information, etc.) If "Ultima Card" is not printed on the front of your card, you have a UniDial Calling Card.

With the Lightyear Calling Card, calls can be terminated in the U.S. and worldwide, however, calls CAN NOT be originated in other countries. The Lightyear Calling Card also has no enhanced features. [Back to Calling Card FAQ Table of Contents]

How do we use our Lightyear calling card(s)?

Follow instructions on the back of your card. To use your Lightyear calling card dial 1-800-UNIDIAL (800-264-3425); to use your Ultima calling card dial 1-800-ULTIMA0 (800-858-4620). Dialing the appropriate 800# will connect you with our calling card platform where you will be prompted to enter your calling card number and PIN, then the number you wish to dial (area code + number for calls to the U.S. or Canada or 011 + country code + city code + number for international calls). For multiple calls, don't hang up, press the "#" key for two seconds and the system will ask you to dial the number for your next call.

Click here for instructions on using your Ultima card to make a call from another country. [Back to Calling Card FAQ Table of Contents]

How can voice or fax messages be sent to or retrieved from one of our Ultima card(s) ?

To Have a Voice or Fax Mail Message Sent To You:

  1. The sender should dial the Ultima Card toll free access number (1-800-ULTIMA0 or 1-800-858-4620) from anywhere in the United States. If faxing, the sender should dial from the fax machine handset.
  2. The sender should enter your Ultima Calling Card number followed by the '#' (pound) key.
  3. The sender should press 1 to leave a voice message or press 2 to leave a send a fax message.

To Retrieve a Voice or Fax Mail Message From Your Ultima Card Mailbox:

  1. Dial the the Ultima Card toll free access number (1-800-ULTIMA0 or 1-800-858-4620) from anywhere in the United States.
  2. Enter your Ultima Card number + your PIN number.
  3. Press the '*' (star), then press 2 to retrieve a voice mail or 3 to retrieve fax mail.
  4. Follow prompt(s) to listen to voice mail message(s) or enter fax number to have fax mail message(s) sent to. [Back to Calling Card FAQ Table of Contents]

How do we use our Ultima card(s) to make a call from another country?

You can originate calling card calls from over 50 countries worldwide with your Ultima Card. Follow the instructions on your wallet-sized Ultima Card Dialing Guide which you should have received along with your Ultima card. If you lost or did not receive an Ultima Card Dialing Guide, call us at 502-721-9690 or 800-320-6829 to order a new one.

To originate a calling card call from another country using your Ultima card, you will first need to dial the correct Ultima card access number (click here for a list of Ultima Card international access numbers) for that country. After dialing the correct access number, follow the standard voice prompts to enter your calling card number and PIN, then the number you wish to dial (area code + number for calls to the U.S. or Canada or 011 + country code + city code + number for international calls). For multiple calls, don't hang up, press the "#" key for two seconds and the system will ask you to dial the number for your next call. [Back to Calling Card FAQ Table of Contents]

Can I make multiple calling card calls without hanging up and starting over after each call?

Yes, for multiple calls, after you have completed a call, don't hang up, press the "#" key for two seconds and the system will ask you to dial the number for your next call. [Back to Calling Card FAQ Table of Contents]

What should we do if we are having trouble using our calling card(s)?

Dial your calling card access number, 800-UNIDIAL (800-864-3425) for a UniDial Calling Card, 800-ULTIMA0 (800-858-4620) for a Ultima Card or if you are in another country the correct access number for that country (click here for a list of Ultima Card international access numbers), do not enter any numbers, wait on the line and a customer service representative will assist you OR call us at 502-721-9690 or 800-320-6829. [Back to Calling Card FAQ Table of Contents]

Is there a limit to the number of calls we can make using a Lightyear calling card?

For fraud protection reasons, unless you request otherwise, your calling card has a daily credit limit of $100.00 and a monthly credit limit of $250.00. Daily and/or monthly limits can be increased (or decreased) in $25.00 increments. If you require credit limits that differ from these standards, please call us at 502-721-9690 or 800-320-6829.

If you reach the daily credit limit, you will hear a message while using your card and the card will no longer work until the next day. If you reach the monthly credit limit, you will hear a message while using your card and the card will no longer work until the first day of the next month. [Back to Calling Card FAQ Table of Contents]