Lightyear Toll Free Service
Frequently Asked Questions
Need an answer for a question that is not listed here? We'll be glad to help, click hereto send us an email or call us at 502-721-9690 or 800-320-6829.
How will we know when our new toll free number(s) have been assigned?
If you have not already been given your new toll free number, we will call you with it when it is available. [Back to Toll Free FAQ Table of Contents]
Are we responsible for wrong number calls to our toll free number(s)?
Yes, however, it is possible to block access to your toll free number from specific areas. This can be done at your request and there is no charge. [Back to Toll Free FAQ Table of Contents]
Can we change the "ring to" number on our toll free service?
We can change the point of termination number at your request. There is no charge for this service. The change will be effective in approximately two hours. [Back to Toll Free FAQ Table of Contents]
We now have toll free services with another carrier. Can we keep the same number with our Lightyear service?
Yes, we can move or "port" your existing toll free number(s) from another carrier to Lightyear. When you request service, your Lightyear Agent can assist you in making this change. [Back to Toll Free FAQ Table of Contents]
Can Lightyear get us a vanity toll free number (e.g. 800-ORDERIT) ? Are there any additional costs to get a vanity toll free number?
If the vanity toll free number you want is not in use by someone else, and is not in a reserved status in the national toll free database, we can reserve it for you. In some cases there is a one-time $29.00 fee to obtain a vanity toll free number. Call us today at 502-721-9690 or 800-320-6829 to see if the vanity toll free number you need is available. [Back to Toll Free FAQ Table of Contents]
Can we have multiple toll free numbers from Lightyear for our business?
Yes, as a Lightyear customer you can have as many toll free numbers as you need. [Back to Toll Free FAQ Table of Contents]
Are there any minimum usage requirements for my Lightyear Toll Free Number?
Your toll free number has no minimum usage requirement. [Back to Toll Free FAQ Table of Contents]
